All our outgoing calls are shown with foreign numbers (Czech Republic, Hungary, Russia ...). Our clients don't even answer our calls anymore, as they don't know that we are the ones trying to communicate with them. Can you help us solve this problem?


Good Morning,

In general, this error is due to the type of routing used by your SIP account. At Hivoox, you can use a calling plan, prepaid or postpaid service with standard rates or premium rates.

Calling plans and Standard rates do not guarantee number display. However, the number is displayed correctly on most calls for some countries.

To ensure that the phone number (caller ID) is displayed on each call, you must choose the premium rates from Hivoox or your VoIP operator. Calls are more expensive, but caller ID is guaranteed.