In our telephony blog, you will find articles about IP telephony, virtual numbers, mobile phones, softphones, virtual switchboard, gateways voip and voip calls.
  1. The potential of VoIP telephony for the international development of Angolan companies

    The Angolan market is opportune. However, even so, it is normal, and even important that Angolan companies have an internationalization project to find new opportunities in foreign markets.

    Internationalization is a process that allows a business to open a space for new knowledge to grow the business globally, meet new competitors and explore new markets. This process requires communication and contact between the company and the new market. For small and large businesses alike, internationalization needs communication, which is essential, but it can generate significant costs, when done wrong.

    Companies cannot eliminate spending on telecommunications services, but they can at least reduce it considerably by taking advantage of existing technologies that allow, in addition to reducing costs, greater quality...

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  2. Use my telephone line from abroad without paying roaming charges

    Use my telephone line from abroad without paying roaming charges

    You have a mission to fulfill abroad for your employer, for your business or you will simply spend a few days on vacation to the Caribbean sun, but you have a landline in your office that will not stop ringing in your absence, and you would like avoid paying astronomical sums using your mobile line in Roaming mode, once abroad.

    How to solve this problem?

    Using the services of a VOIP provider such as Hivoox Telecom is surely one of the easiest solutions in this case. With Hivoox, you will have several options, which will allow you to continue making and receiving your phone calls easily. You can buy a landline number in USA with Hivoox and forward all your calls from the office or mobile to this landline number in Spain. You can also request the portability of your landline number to Hivoox and use your number directly without being obliged to make call forwarding and pay additional costs.

    After buying the Voip number in Hivoox, you will receive...

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  3. In your web page you speak about a sip trunk and I would like to have more information about its operation

    A sip trunk is an IP telephone line that uses the SIP protocol and makes it possible to receive and make telephone calls over the Internet with voip technology.

    A sip trunk allows SIP-based voip telephony operators to connect one or more calls to the customer's switchboard. To receive calls with virtual numbers, the voip operator connects the virtual number to a sip trunk. 

     By using a sip trunk in your telephone system, you will reduce the cost of your monthly telephone bills because you can choose operators according to their cost or unlimited package for specific destinations and make calls at low prices.

    You will reduce the cost to your customers by installing phone numbers from different countries without being physically present, so your customers will always call a local number at a reduced cost.

    When you change your office or relocate your business, you will keep the same phone numbers and billing terms. With the sip trunk, you will not have t...

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  4. Find here some common errors that may appear on your phone voip, softphone, ipbx, mobile voip, etc.

    Error 400 «Bad Request» indicates that the query was not understood by the server because it has a syntax error.

    Error 401 «Unauthorized » this error indicates that the request requires user authentication. This response is provided by the telephony servers.

    Error 402 «Payment Required»

    Error 403 «Forbidden » this error indicates that the server has understood the request but refuses to do so. You must contact your voip telephony operator.

    Error 404 «Not Found» this error indicates that the server is sure that the user does not exist in the domain specified in the Request-URI.

    Error 405 «Method Not Allowed» this error indicates that the specified method has been understood but is not allowed for the address specified in the Request-URI.

    Error 406 «Not Acceptable» this error indicates that the resource can...

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  5. Discover several definitions in the world of VoIP technology

    VOIP: this acronym stands for Voice over Internet Protocol or IP telephony; it is a technology that can route voice conversations through the Internet or any other IP network.

    SIP: this acronym stands for Session Initiation Protocol, is a protocol that allows to initiate, modify and close an interactive user session that involves multimedia elements such as video, voice, instant messaging, etc.

    PBX: this acronym means Private Branch Exchange (private telephone switchboard), different from the telephone switchboard of a service provider.

    PABX: this acronym stands for Private Automatic Branch Exchange, (private telephone switchboard), different from the telephone switchboard of a service provider.

    IVR: this acronym stands for Interactive Voice Responder, is a computer system that allows the caller to select an option from the voice menu and interact with a system.


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  6. Can you tell me about VOIP service and how does it work?

    The acronym VoIP, which means (Voice Over Internet Protocol), is a technology that allows the transmission of voice or multimedia communications over the Internet (IP). By using Hivoox's telephony services, you are using and enjoying the benefits of VoIP technology and its solutions.

    VoIP operators, such as Hivoox Telecom, have designed IP networks that are completely different from traditional telephone network architectures and offer extraordinary services to users around the world. Thanks to VoIP technology and VoIP operator innovation, users can now enjoy telephone calls without borders, send and receive SMS through the Internet, using the telephone numbers from another country without a roaming cost, etc.

    To make or receive calls with this technology (VOIP), you need a softphone (software with the appearance of the phone) installed on your computer or mobile, a VoIP phone connected to your Internet router or an analog adapter associated with the conventional telephone...

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  7. Get more information about the T.38 Protocol and the Hivoox e-mail fax service

    The T.38 protocol is the protocol for sending or receiving faxes from an IP network, it was designed in 1998 to allow the transport of FAX over IP networks between existing fax terminals.

    Hivoox uses the T.38 protocol to allow you to receive FAX over the Internet. Included in our virtual switchboard, this protocol allows you to receive your faxes by email in PDF format or other formats. If you have a SIP terminal that supports the T.38 protocol, you can configure your Hivoox SIP line to send or receive faxes...

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  8. What is a VoIP phone or ip phone and how does it work?

    The Voip phone or IP phone is like the traditional phone you have in your home or office, but it is used to make or receive calls over the Internet with VOIP technology.

    Unlike the traditional landline that connects to a telephone socket, the VoIP phone connects to the internet router's port and uses the internet to register with the IP telephony operator's systems. VoIP technology converts the standard telephone audio into a digital format for transmission over the Internet, but also converts digital Internet telephone signals into standard audio for traditional telephony.

    VoIP phones include innovative features that you will not find in traditional phones. They mainly use the Session Initiation Protocol (SIP) and among the best-known brands are Cisco, Grandstream, Gigaset, Fanvil, Yealink, Snom, etc...

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  9. Can I forward incoming calls to a server IP address?

    Yes, you can forward calls from one or more numbers to one or more IP addresses of your choice. In this case, you must place an order and once the numbers are active, ask us for the activation of the IP forwarding and we will do the necessary setting. Please note that, if you wish to change this configuration in the future, you must notify us, otherwise, the line will not work...

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  10. Sip Trunk: Manage CLI calls

    By using our SIP trunk, you can freely manage the CLI (number displayed when you make a call). By default, we configure the CLI with the number subscribed with us or another number of your choice. However, you can administer the CLI directly from your server.

    If you use a sip trunk and want to configure the CLI, just let us know so that your account is configured accordingly. In this case, the configuration of outgoing calls will depend exclusively on your server. We do not provide support to configure your server...

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