Manuela Gomez : French technical Agent for customer service

Spanish agent - Manuela Gomez

Rating:
0%
SKU
TECH-SUP-5

Manuela Gomez, is a Windows, Linux and MAC technician, available to work in your customer service, without being present in your office and without the need for a contract.

$284.31

Are you looking for a computer technician for your customer service?
Manuela Gomez, is a computer technician with extensive experience in customer services, and available to collaborate with you, without being in your office and without the need for a contract. Whether you are a web host, hardware vendor, software developer or distributor, IT service provider or any other activity requiring an agent with technical knowledge and easy communication, Manuela Gomez is the perfect profile for you.

Spoken language: Spanish - English
Country of residence: Ceuta - España
Operating systems: Windows, Linux and MAC.
Field of expertise: Installation, repair and configuration of servers, computers and the computer network.

Experience:

Processing and order tracking.
Tecnico-commercial support to customers by the phone, chat and email.
Technical support to customers by phone, chat and email.
Remote resolution of customer failures.

Workstation provided by Hivoox

Thanks to our workstation, you can check the work of your agent, the hours worked, pages visited, etc. You will receive a daily report that details your agent's use of the Workstation. You can verify the amount of hours dedicated to websites, softwares, browsers, etc. All the information provided to your agent can be deleted at any time. If you request the termination of your collaboration with an agent, he will be immediately excluded from the workstation and will no longer have access to your company's information.

Ultra secure workstation (Cloud Desktop)
Software to monitor the use of the workstation.
Daily report that includes visits to sites, work hours, browsers...
Possibility of blocking access to certain sites, so that the agent concentrates on their tasks.
Office 365 Business
2vCPU processor
2 GB of memory
10 GB of storage
Windows 10
Browsers: Chrome, Edge, Firefox

As part of your collaboration with Manuela Gomez, you can use a Hivoox line for your communication with the technician, or the communication between the technician and your customers. By subscribing a voip phone number at Hivoox, you will benefit from:

Installation and configuration of the line.
Premium technical support in case of problems.
Call recording: 30 € / month.
Web interface to track work and listen to calls.
Premium minutes rate or unlimited call plans (option).
Display of the telephone number of your choice.

If you are interested in Manuela Gomez profile, you must subscribe to this service. As soon as your payment is made, Manuela Gomez will receive your order and will contact you to organize the campaign. You can also contact Manuela Gomez to make sure his profile matches what your needs before signing up.

Cancellation and refund

The amount paid represents 1 month of work. You may cancel your order at any time if Manuela Gomez does not contact you between 24 and 48 hours after payment. You may also cancel your order if you believe that Manuela Gomez does not respect your instructions, schedules and does not work according to your needs. In this case, only the days worked will be paid to Manuela Gomez and the difference will be refunded. Hivoox will cash you 30 euros management fee.

More Information
Price $284.31
Equipments No
Teleworkers No
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You can pay for your order via one of the payment methods available here.

Credit card via Paypal

Paypal is a secure payment system to buy online. Choosing PayPal payment, the customer can pay his order or IP calls with credit card or debit card, with his Paypal account or bank account.

Credit card via Moneybookers (skrill)

Moneybookers is a secure payment system to buy online. Choosing the moneybookers payment, the customer can pay his order or IP calls with credit card or debit card, with his moneybookers account, by bank transfer to an account of his country or online income directly to his bank account (automatic payment).

Credit card

The customer can pay for the services or IP calls products with a credit card or using debit payment gateway enabled on the web.

Bank transfer

The customer can pay by bank transfer to the bank account of HIVOOX. The transfer may take 24-72 hours to reach our account.
If you wish to pay via a US-based corporate bank account, you must choose National Bank Transfer. If your bank account is personal or if you reside outside the United States, you must choose international bank transfer

Western Union o Moneygramm

The customer can choose to pay the IP calls or order making the payment to the name that HIVOOX indicates during ordering.

In all cases, we only ship orders after receiving payment from the customer.

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