Terms of delivery

Service delivery

We only process orders after receiving the payment according to the Payment Terms specified in this web. Orders are delivered to the email address used during the registration process. In case of payment by paypal or Moneybookers, the order is delivered to the email making the payment.

Hivoox assumes no liability if delivery cannot be made as a result of an invalid, inaccurate or incomplete email. In case the email is not correct, Hivoox will contact the customer by telephone as soon as possible. All orders paid by credit card, paypal, moneybookers or bank draft are delivered 2 to 24 hours after payment. Orders paid by bank transfer or performed outside our office hours are delivered in 12-72 hours.

In any case, all orders are delivered as promptly as possible.

Delivery of equipment

The orders are shipped in 24-48 hours via the carrier chosen when order is placed, after receiving your payment. If you want your order to be delivered by a special carrier, please contact us immediately after making the payment and indicate the reference of your order and the desired carrier. Shipping price may vary depending on the equipment purchased or the carrier chosen.

HIVOOX reserves the right to modify these deadlines and availability, extending if their technical possibilities allow it, without notice.


Being virtual services and for obvious reasons, no refunds. In any case the money paid for the purchase of a service on the web or bill payment will be refunded. But exceptionally, if the equipment purchased from our WEB did not work or was technically flawed so it was impossible to use the CUSTOMER shall be contact within 7 days with the CUSTOMER Service of HIVOOX to request a repair or return of such products.

In the case where the description page of a product or service states otherwise, the conditions on the page describing the service or product will apply.

Help Desk Ticket